Policy reviewed and updated date: 1/26/2026
If you are a California resident, see the California Privacy Rights Addendum below for additional disclosures and rights.
If you have trouble accessing this Privacy Policy or the Website, please contact us at: (516) 291 - 5401 or luis.rivera@faithpayments.com.
Faith Payments (“Faith Payments,” “we,” “our,” or “us”) collects and processes information about you as described in this Privacy Policy (this “Policy”).
Faith Payments is a partner of Echelon Payments (EPSG, LLC) (“Echelon”). In certain cases, Faith Payments may share information with Echelon and its service providers, bank partners, and processing partners to support payment processing services, merchant onboarding, underwriting, risk management, and account support. Echelon’s privacy practices are described in its Privacy Policy.
In this Policy, “Personal Information” means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, household, or device.
This Policy applies to Personal Information collected through Faith Payments websites, forms, and communications that link to or reference this Policy.
This Policy does not apply to job applicants or Faith Payments employees.
If you interact with us on behalf of another individual or entity, you represent that your interactions comply with applicable privacy and data protection laws, including providing required notices and obtaining any required consents.
Providing certain Personal Information may be necessary for us to respond to inquiries, provide support, or help facilitate payment services through Echelon. If you decline to provide required information, it may delay or limit our ability to help.
A. Sources of Personal Information
1. Information you provide
We may collect Personal Information you submit through forms, applications, emails, chat, phone, or other communications. This can include information provided when you request information, request a quote, apply for services, or contact support.
2. Information collected automatically
When you interact with our Website, we may automatically collect information such as IP address, device identifiers, browser type, pages visited, and interaction patterns to help operate, secure, and improve the Website.
3. Social media
If you contact us through social media, we may receive information associated with your profile or message (such as handle, profile name, and message contents). Social platforms may collect information independently.
4. Information from third parties
We may receive information from third parties, including Echelon and service providers involved in identity verification, compliance screening, fraud prevention, and payment services, as permitted by law and contract.
B. Categories of Personal Information We May Collect
Depending on how you interact with us, we may collect:
- Identifiers: name, email, phone number, address, online identifiers, IP address, account details.
- Financial information (as applicable): bank account details, tax identification numbers, or related information needed for onboarding or support.
- Commercial information: services requested, service history, preferences, and communications.
- Internet or network activity: browsing and interaction data on our Website.
- Geolocation data (limited): approximate location inferred from IP address.
- Audio or visual information (as applicable): recordings of calls or messages if you contact support and a recording is made, where permitted by law.
We do not intentionally collect sensitive information unless it is needed to provide requested services or comply with legal obligations.
We may use Personal Information to:
1. Provide and support interactions
- respond to inquiries and requests
- provide customer support
- facilitate introductions, onboarding support, or coordination with Echelon for payment services
2. Operate and improve our business
- maintain the Website, troubleshoot issues, and improve user experience
- perform analytics, internal research, and service development
3. Security and compliance
- protect against fraud, misuse, and security incidents
- comply with legal obligations and enforce our policies
4. Marketing and communications (where permitted)
- send informational or promotional messages
- customize content and measure campaign performance. You can opt out of promotional emails at any time using the unsubscribe link or by contacting us.
If information is de-identified, anonymized, or aggregated so it is no longer Personal Information, we may use it for any lawful purpose.
We may share Personal Information with:
1. Echelon and payment ecosystem partners (as applicable)
If you request payment services support, onboarding, or related assistance, we may share relevant information with Echelon (EPSG, LLC) and associated service providers, bank partners, and processing partners as needed to support your request.
2. Service providers
Vendors that help us operate our business, such as hosting, analytics, customer relationship management systems, email and communications tools, and security providers.
3. Business partners (as applicable)
When necessary to complete requested transactions or provide requested services.
4. Legal, safety, and security disclosures
When required by law or necessary to protect rights, safety, property, or prevent fraud.
5. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, Personal Information may be shared as part of that transaction.
We do not sell Personal Information.
Our Website and services are intended for individuals 16 years of age and older. We do not knowingly collect Personal Information from children under 16. If you believe a child has provided Personal Information to us, contact us and we will take reasonable steps to delete it.
Cookies and similar technologies
We use cookies and similar tools to help the Website function, remember preferences, understand usage, and improve performance.
You can set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, parts of the Website may not function properly. Our Website does not currently change its behavior in response to “Do Not Track” signals.
Third-party links
Our Website may include links to third-party sites. We are not responsible for the privacy practices or content of third-party sites.
We use reasonable administrative, technical, and organizational measures designed to protect Personal Information. However, no method of transmission or storage is completely secure.
Where financial information is transmitted, protections may include industry practices aligned with the Payment Card Industry Data Security Standard, when applicable.
If you believe your information is no longer secure, contact us immediately at: luis.rivera@faithpayments.com.
Your use of the Website is also subject to our Terms and Conditions and related policies, which may be incorporated by reference.
We may update this Policy from time to time. The updated version will be effective when posted. If required by law, we will provide additional notice or request consent for material changes.
If you have questions about this Policy, contact Faith Payments at:
- Phone: [Faith Payments support phone]
- Email: [Faith Payments support email]
This section applies if you are a California resident and supplements the Policy above. It includes:
A. Summary of Personal Information Collected (past 12 months)
Categories of Personal Information may include:
- Identifiers
- Protected characteristics (only if provided, where applicable)
- Financial information (as applicable for service requests)
- Internet or other network activity
- Commercial information
- Geolocation (approximate)
- Audio or visual information (as applicable)
Categories of third parties we may share with for business purposes:
- Service providers (information technology, analytics, communications, customer relationship management, security)
- Business partners (as needed to provide requested services)
- Echelon and payment ecosystem partners (as applicable to your request)
We do not sell Personal Information.
B. Your California rights
California residents may have the right to:
- Know what Personal Information we collected, used, and disclosed
- Request deletion of Personal Information (subject to exceptions)
- Opt out of “sale” or “sharing” in certain cases (we do not sell Personal Information)
- Non-discrimination for exercising rights
C. Verification and authorized agents
To protect your information, we may need to verify your identity before fulfilling requests. You may use an authorized agent, subject to verification and proof of authorization.
D. Timing
We aim to respond within 45 days, and may extend as permitted by law.
Faith Payments is a partner of Echelon Payments. © 2025 EPSG, LLC. All rights reserved. EPSG, LLC is a registered Independent Sales Organization of Merrick Bank, South Jordan, UT. EPSG, LLC is a registered Independent Sales Organization of Deutsche Bank Trust Company Americas, New York, NY. EPSG, LLC is a registered Independent Sales Organization of Woodforest National Bank, Houston, TX.